Quality Assurance Program

• Our Fabricated Steel Plenums and Trunklines are clean, smooth and secure - not ductboard which can easily be penetrated, leak, and contaminate air with fiberglass particles.
• We use Mastic Sealant® or UL 181 Tape on all major transverse duct joints to insure minimum air leakage.
• Our Refrigerant Linesets are fabricated on-the-job of union-made copper with Armaflex® Insulation.
• We Micrometer Test on all new refrigerant linesets to insure all moisture has been removed and that no leaks remain. No assumptions are made.
• Our Registers and Grilles are Hart and Cooley™ No. 411 or better in the floor and No. 230 or better in walls and ceilings. Our registers and grilles do not bend when you walk over them or rust “overnight”.
• Our Condensate Pumps - when used - are designed for higher than normal capacity for longer service and reliability.
• We install Dampers in all new metal or flex branch ducts for proper balancing, so you won’t hear whistling.
• We use reciprocating saws for cleanliness and accuracy if we have to penetrate interior walls or floors, not chain saws that damage property.
• Our vehicles are clearly marked and equipped with brooms, dropcloths, and vacuum cleaners to leave your jobsite clean.
• Our personnel are carefully screened before hiring, properly trained in their trade, and continually updated on new products and equipment.
• Empire is licensed in the State of Georgia under Contractor Number CN-006599; fully insured; a member of the Metropolitan Atlanta Air Conditioning Contractors Association, Conditioned Air Association of Georgia, Air Conditioning Contractors of America and American Society of Heating Refrigerating and Air- conditioning Engineers (ASHRAE); and International Ground Source Heat Pump Association.
• Select systems receive a three year Empire Full Service Agreement.